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Frequently Asked Questions

A Visa on Arrival is available at the airport at no charge for travel up to 30 days. However if you are staying in Indonesia for longer than 30 days (up to 60 days) , you need to purchase a Visa on Arrival(US $35) & then extend that visa at Immigration.

You can fly into Padang directly from Jakarta, Medan, Batam or Kuala Lumpur.

Yes, travel insurance is mandatory for all guests voyaging on our vessel. In over 25 years of surf chartering throughout Indonesia we have rarely come across an injury we can not take care of ourselves, however worse case scenarios are very expensive. Please ensure you are FULLY covered for medical evacuation, and please check with your family doctor to make sure you up to date with all vaccinations suggested for the South East Asia region.

Yes, we have a full Padang logistics team who will meet and greet you on arrival into Padang Airport. We take full care of you from Padang Airport and back to Padang Airport at trips end for your journey home.

No, there is no duty free shopping at Padang airport, just some basic Indonesian style cafes.   There are ATM machines and MONEY CHANGERS but opening hours and machines can be unreliable.

Yes,we have a satellite phone. Mobile phone coverage is now becoming more and more common throughout the Islands and most days we pass through areas of phone coverage at some stage and is often available while sitting at the chosen surf break for the day (be sure you have International roaming activated).  Internet is also available for small fee.

Prevention is always best. We takes all reasonable measures to minimize your risk, but see your doctor for advice prior to travel.

We offer an eclectic combination of delicious Western and Indonesian cuisines and food portions are plentiful. The team will surprise and amaze you with their spectacular variety of meals.

Yes. Power converters are available for your recharging requirements.

First Aid

Our experience in the field of dealing with day to day surfing injuries,  general sicknesses and out of the ordinary tropical issues is second to none. Rest assured while on our boat someone is watching you and will handle any injuries or illnesses with care and professionalism.

Our captain and surf guide have over 20 years experience at sea in this remote area and know the importance of being prepared for the worst and leaving nothing to chance when it comes to being confronted with a serious injury.

We pride ourselves on keeping our medical kits and stores  up to date and fully stock at all times  and we are constantly adding and improving our equipment, learning and researching new and modern techniques.

Travel insurance is mandatory for all guests voyaging on our vessel. In over 25 years of surf chartering throughout Indonesia we have rarely come across an injury we can not take care of ourselves, however worse case scenarios are very expensive. Please ensure you are FULLY covered for medical evacuation, and please check with your family doctor to make sure you up to date with all vaccinations suggested for the South East Asia region.

Of course all of these precautions are just that, precautions. We prepare ourselves for worst case scenario, so you don’t have to worry and can kick back and enjoy your holiday in the sun knowing you are in safe hands.

Terms & Conditions

TRAVEL INSURANCE IS COMPULSORY

  • Comprehensive travel insurance is compulsory and must include MedEvac option and compensation for lost trip days and nights due to unforeseen circumstances or emergencies.
  • A copy of your travel insurance document must be submitted to your booking agent prior to departure and details of your policy MUST be carried with you on the Mangalui Ndulu.

BOOKINGS

  • Bookings must be made via Equator Surf Travel consultants, who will be with you immediately answering any of your questions.
  • A Deposit of 25% per person (total invoiced amount) transferred into the Equator Surf Travel bank account is required to secure boat dates.
  • Bookings are held for 72 hours.
  • All deposits non-refundable.

PAYMENTS

  • Balance of payments is due 90 days prior departure.
  • All monies to be paid in AUD OR USD.
  • All monies paid are non-refundable, but may be transferred to a future date under certain conditions and with at least 90 days notice.
  • Confirmation of bookings and deposits will be sent via email once monies have arrived in our bank account.
  • All prices quoted are for Mangalui Ndulu trips only and do not include any international or domestic fares.
  • There are no refunds of any kind given for poor surf, inclement weather, airline related delays or cancellations and late departures from designated trip date or itinerary.
  • The captain reserves the right to remove any passengers from the KM Mangalui that endangers the well-being and safety of the vessel, passengers and/or crew at any time, in accordance with maritime law.

INTERNATIONAL AND DOMESTIC TRANSFERS

  • Mangalui Ndulu will not be held liable for any lost or damage to any luggage.
  • Mangalui Ndulu does not accept responsibility for late arrival or non-arrival of surfboards, surfboard bags, diving equipment.
  • Mangalui Ndulu does not accept liability for missed flights, delayed departures of flights or transfer of destination.
  • Costs associated with assistance of transfer will be at the expense of guests.
  • Mangalui Ndulu accepts no liability or expenses for missed/cancelled or delayed international or domestic flights.

Check List

The below information is available in a downloadable PDF to print out and help when your packing….

CLICK HERE TO DOWNLOAD CHECKLIST >>

  • All travel documents- Passports, Airline tickets, Travel Insurance information and Itineraries.
  •  Cash: Indonesia Rupiah, $AUD or $US. You may need cash for your Indonesian Visa on arrival ($US35), Indonesian Airport Departure Tax. Please note that Visa & MasterCard are not available.
  • 2 x colour photocopies of your passport photo page. This is required to be handed to the captain on check-in when boarding the Mangalui Ndulu. Local Port Authorities and Police require these to register you as a visitor / tourist in the region.
  • Boards (2 to 3 are recommended to suit various conditions). Please note- due to pay load limitations of charter flight and regional commercial airlines we recommend traveling as light as possible to ensure ALL guest luggage arrives on time.
  • 2 or 3 pairs of board shorts T-shirts
  • Long loose pants & shirt
  • Booties (Reef/surfing)
  • Spare leg ropes
  • Long or short sleeve rash shirts
  • Tropical surf wax
  • Spare fins & keys
  • Sunscreen & lip balm 30+
  • Beach Towel
  • Sunglasses (a backup pair is always a good idea)
  • iPod and charger
  • Insect repellent
  • A re-usable / non-disposable drink bottle to refill from our water stations. This helps to eliminate plastic water bottles polluting our ocean.
  • Sun hat
  • Toiletries –airline volume limits apply to carry on luggage
  •  Soft board cover (day cover) to protect your board from impact, sun & wax damage whilst on board the Foxy Lady fast boat.
  • Light spray jacket
  • Books & magazines
  • Camera, chargers and adapters
  • At least a 32GB USB data storage device or larger (to collect any images we shoot on your trip)
  • Personal Medication, antibiotics and malaria medication from your Doctor.

The Mangalui has a well-stocked First Aid Kit for all minor and major emergencies.